Privacy Policy

Last Updated: December 2025

At CustomCarpet.ae, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products and services.

1. Information We Collect

a. Personal Information

We may collect your personal details when you:

Place an order or request a quote
Contact us for inquiries
Subscribe to newsletters or updates

Collected information may include:

Name
Email address
Phone number
Delivery address
Billing information

b. Usage & Technical Data

We may automatically collect:

IP address
Browser type
Device information
Pages visited
Time spent on site
Cookies and tracking data

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Provide customer support and respond to inquiries
Send order confirmations, updates, and delivery notifications
Improve website performance and user experience
Personalize product recommendations
Send marketing information only if you opt in
Prevent fraud and enhance security

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Enhance site performance
Track user behavior for analytics
Provide personalized content

You can disable cookies through your browser settings, but some site functionality may be affected.

4. Sharing of Your Information

We do not sell or rent your personal information.

Your information may be shared only with trusted third parties for operational purposes such as:

Payment processors
Delivery & logistics partners
Customer support services
Legal authorities (if required by law)

All partners follow strict privacy and security standards.

5. Data Protection & Security

We implement industry-standard security measures such as:

SSL encryption
Secure servers and firewalls
Access controls
Regular security audits

However, no system is completely risk-free; you use our website at your own risk.

6. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data
Opt out of marketing communications
Disable cookies

To exercise any rights, contact us using the details below.

7. Data Retention

We retain your data only as long as necessary:

To complete your orders
To meet legal and regulatory obligations
To resolve disputes and improve our services

After this period, your data is securely deleted or anonymized.

8. Third-Party Websites

Our website may link to external sites. We are not responsible for the privacy practices or content of those websites.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us:

📧 Email: info@customcarpet.ae
📞 Phone: +971 55 6247 104
WhatsApp: Chat With Experts
📍 Location: Al Quoz 4, Dubai, United Arab Emirates